Update: Due to a recent Google security update, replies to older school messages from Focus may fail to deliver if you are replying to an email that was sent prior to today 10/30/26. If you need to reply to an older message, please login to Focus to send the message to the teacher instead of clicking on reply from within the email. If you get an email from starting today forward, the reply will work from within your email. To help communicate this out to parents, students, and staff, additional messages will be sent out from Focus by the district today. - JE
Posted Oct 30, 2026 - 07:27 CDT
Identified
The vendor has identified an issue with a recent update made by Google and they have implemented a fix in Focus for any new emails sent. The vendor is working to resolve any older emails sent before the fix to allow them to still go through. - JE
Posted Oct 29, 2026 - 14:56 CDT
Investigating
We are aware of an issue when emails from Focus are replied to from within Gmail, Yahoo, Outlook, etc., users are getting a “Delivery Status Notification (Failure)” message sent back to them letting them know their message was not set back to Focus. We have contacted the vendor and they are investigating the issue.
We will provide updates as additional information becomes available. - JE