CORE-LMS (itslearning) - User Import Not Working
Monitoring - The vendor has fixed the issue and we have imported all users from FOCUS into the CORE-LMS (itslearning). We will monitor the situation this morning making sure everything is working. If you have any issues and are still not able to get into the CORE-LMS, please submit a Help Desk ticket (support@ecsd.zendesk.com). - JE
Jan 15, 06:41 CST
Update - We are continuing to investigate this issue. We are aware of the problem and we are working with the vendor for a solution - Jonathan
Jan 11, 10:17 CST
Investigating - New Users that have enrolled in the Student Information System (SIS), also known as Focus, since Monday 1/7 are not currently being imported into the CORE-LMS (itslearning). We are currently working with both vendors to resolve the issue. - JE
Jan 9, 13:15 CST
Change Password App Not Working for Some Users
Update - There is a subset of users whose password database has become corrupt. They receive a message that their new password does not meet requirements. If normal password change/recovery processes do not work, submit a ticket for these users. IT personnel will assist the user with resetting their password database. This issue will persist until all affected users go through a password change cycle. - JB
Sep 13, 11:15 CDT
Monitoring - There is a subset of users whose password database has become corrupt. If normal password change/recovery processes do not work, submit a ticket for these users. IT personnel will assist the user with resetting their password database.
Sep 7, 10:58 CDT
Update - This issue impacts a subset of users. We are continuing to investigate.
Aug 20, 12:28 CDT
Investigating - We have received reports that the Change Password app may not be working. IT staff will be investigating the issue on Monday, 8/20.
Aug 18, 17:52 CDT
Uptime over the past 90 days. View historical uptime.
Educational Data Services (including Focus, Schoolnet, and itslearning) Degraded Performance
CORE   Degraded Performance
Destiny   Operational
Focus   Operational
Google Classroom   Operational
Renaissance Place   Operational
Schoolnet   Operational
Other Instructional Program   ? Operational
Administrative Data Services (including Skyward, Performance Matters, etc.) ? Operational
90 days ago
99.75 % uptime
Today
Skyward   Operational
Skyward PAC   Operational
90 days ago
99.75 % uptime
Today
GMS   ? Operational
Optiview/OptiWorkFlow   Operational
Performance Matters   Operational
TeamWORKS   Operational
WinOcular   Operational
Zendesk   Operational
Digital Communication and Productivity Services (including web site, email, Google, etc.) ? Operational
90 days ago
99.9 % uptime
Today
District Web Site   Operational
GroupWise Application   Operational
GroupWise WebMail   Operational
Google Apps Gmail   Operational
Google Apps Drive   Operational
Google Apps Docs   Operational
Google Apps Sheets   Operational
Google Apps Slides   Operational
Google Apps Calendar   Operational
Google Apps Hangouts   Operational
Microsoft Office 365   Operational
FILR   Operational
IPrint   ? Operational
IBOSS   Operational
90 days ago
99.9 % uptime
Today
Network and Wireless ? Operational
Internet Connection   Operational
Wireless   Operational
Voice Services (including telephone and fax) ? Operational
Telephones   Operational
Fax   Operational
Directory and Management Services Operational
Single Sign On / Authentication   ? Operational
Clever Dashboard   Operational
Clever Events API   Operational
Statuspage API   Operational
Statuspage Component Alert Parsing   Operational
Statuspage Hosted Pages   Operational
Statuspage Public Metrics   Operational
Statuspage System Metrics   Operational
Statuspage Chat Integrations   Operational
Statuspage Email Notifications   Operational
Statuspage Management Portal   Operational
Statuspage SMS Notifications   Operational
Statuspage Third Party Components   Operational
Clever Data API   Operational
Clever Instant Login (selected educational applications)   Operational
Clever SFTP / Other   Operational
Clever Apps Dashboard   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2019

No incidents reported today.

Jan 16, 2019

No incidents reported.

Jan 14, 2019
Skyward And Skyward PAC Printing issues.
Resolved - This incident has been resolved - PJH
Jan 14, 13:57 CST
Investigating - Currently the district cannot print from Skyward or Skyward PAC. This is a known issue and we have already sent a problem ticket to the Skyward company about this issue.

-WPD
Jan 14, 07:33 CST
Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019
West Side FIber Maintenance
Completed - The scheduled maintenance has been completed.
Jan 9, 17:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 10:30 CST
Scheduled - QCFS will be conducting maintenance on fiber that serves the following schools. While intended to be non-intrusive, it is possible that we will see temporary disruptions of service. If that happens, service will be restored as quickly as possible.

Sherwood ES
Myrte Grove ES
Escambia HS
Blue Angels ES
Pleasant Grove ES
Bailey MS
Hellen Caro ES
Jan 9, 10:21 CST
Jan 8, 2019
Focus Address Catalog Problem
Resolved - This incident has been resolved.
Jan 8, 16:10 CST
Update - There is an issue with focus address catalog. There is an error that is coming up about this, this morning. We are in contact with the vendor to fix this problem. Please disregard the error report at this time for this particular problem. -JS
Nov 26, 09:10 CST
Identified - There is an issue with focus address catalog. There is an error that is coming up about this, this morning. We are in contact with the vendor to fix this problem. - JS
Nov 26, 09:07 CST
A4208DKR Imanager Server not responding
Resolved - A4208DKR should now be functioning normally.
Jan 8, 16:01 CST
Update - We are continuing to work on a fix for this issue.
Jan 8, 12:41 CST
Identified - The A4208DKR IManager server is not responding, which will affect our onsite techs attempts to make edits to accounts. IT is aware of the problem and is applying a fix at this time.
Jan 8, 12:40 CST
Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019
Destiny
Resolved - This incident has been resolved - Destiny has been updated to the latest release.
Jan 4, 23:40 CST
Identified - IT is aware of an issue affecting Destiny - PJH
Jan 4, 13:34 CST
Skyward PAC Login Issues
Resolved - This issue has now been resolved - PJH
Jan 4, 13:32 CST
Update - We are continuing to work on a fix for this issue.
Jan 4, 08:18 CST
Identified - We have been made aware of an issue with Skyward PAC logins. A ticket has been submitted with the vendor and we are awaiting a response. We are sorry for the inconvenience. -js
Jan 4, 08:16 CST
Jan 3, 2019

No incidents reported.

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