Pine Forest without Power
Update - Power is still down at PFHS. No ETA on repair as of yet.
May 29, 10:21 CDT
Investigating - Power is out at Pine Forest HS.
May 28, 12:50 CDT
Oakcrest Elementary-Main Phone line is out
Identified - The main phone line at Oakcrest Elementary is currently down on the providers side. Until the provider restores service, they can be reached at 850-595-6981.
May 28, 11:03 CDT
Educational Data Services (including Focus, Schoolnet, and itslearning) Operational
CORE Operational
Destiny Operational
Focus Operational
Google Classroom Operational
Renaissance Place Operational
Schoolnet Operational
Other Instructional Program ? Operational
Administrative Data Services (including Skyward, Performance Matters, etc.) ? Operational
Skyward Operational
Skyward PAC Operational
GMS ? Operational
Optiview/OptiWorkFlow Operational
Performance Matters Operational
ProPlan ? Operational
WinOcular Operational
Zendesk Operational
Digital Communication and Productivity Services (including web site, email, Google, etc.) ? Operational
District Web Site Operational
GroupWise Application Operational
GroupWise WebMail Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Calendar Operational
Google Apps Hangouts Operational
Microsoft Office 365 Operational
FILR Operational
IPrint ? Operational
IBOSS Operational
Network and Wireless ? Partial Outage
Internet Connection Partial Outage
Wireless Partial Outage
Voice Services (including telephone and fax) ? Partial Outage
Telephones Partial Outage
Fax Operational
Directory and Management Services Operational
Single Sign On / Authentication ? Operational
Clever Dashboard Operational
Clever Events API Operational
Statuspage API Operational
Statuspage Component Alert Parsing Operational
Statuspage Hosted Pages Operational
Statuspage Public Metrics Operational
Statuspage System Metrics Operational
Statuspage Chat Integrations Operational
Statuspage Email Notifications Operational
Statuspage Management Portal Operational
Statuspage SMS Notifications Operational
Statuspage Third Party Components Operational
Clever Data API Operational
Clever Instant Login (selected educational applications) Operational
Clever SFTP / Other Operational
Clever Apps Dashboard Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Renaissance Place Upgrade Jun 1, 07:00 - Jun 6, 07:00 CDT
Renaissance Learning will be upgrading Renaissance Place to a new version. Renaissance Place and all applications associated with it including Accelerated Reader and STAR 360 will be unavailable to all users including students and staff. It will be unavailable for everyone for a minimum of five working days. The teacher interface will be different after the upgrade is complete.
Posted on May 6, 13:28 CDT
Student Data Applications Rollover to New School Year Jul 20, 15:20 - Jul 31, 15:20 CDT
All software applications populated with student data will be rolled over to the new school year beginning on Monday, July 20th. This includes CORE resources such as Schoolnet, itslearning, Destiny, HMH, McGraw-Hill (ConnectED), Pearson Realize, Office 365, SchoolMessenger, etc. Note that G Suite will not be rolled to the new school year until July 24th and Renaissance Learning products and i-Ready will be rolled to the new school year on July 27th.
Posted on May 12, 15:42 CDT
Renaissance Learning and i-Ready Rollover to New School Year Jul 27, 15:43 - Aug 10, 15:43 CDT
Renaissance Learning products and i-Ready will be rolled over to the new school year beginning on Monday, July 27th.
Posted on May 12, 16:32 CDT
Past Incidents
May 31, 2020
TalentED Down for Maintenance on Saturday, 5/30
Completed - The scheduled maintenance has been completed.
May 31, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 23:00 CDT
Scheduled - "Upcoming Maintenance: On Saturday, May 30th from 9:00 to 10:00 p.m. PDT, we will be performing a system upgrade. During this time, system availability may be limited." - TB
May 20, 12:06 CDT
May 30, 2020
May 29, 2020

Unresolved incident: Pine Forest without Power.

May 28, 2020

Unresolved incident: Oakcrest Elementary-Main Phone line is out.

May 27, 2020

No incidents reported.

May 26, 2020
Focus Messenger Alerts - Multiple Emails are being sent by the system every 15 minutes
Resolved - This incident has been resolved.
May 26, 09:29 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 10:14 CDT
Identified - The issue has been identified and a fix is being implemented.
May 19, 16:05 CDT
Investigating - Some users are still reporting that they keep getting an email titled "Focus Messenger Alerts" with the same message every 15 minutes. We have notified the vendor of the that the issue still exists and we have disabled the email alerts again from being sent by the system. Since the job is disabled to send the Focus Messenger email, users will have to login to Focus to view any Focus Messenger message they are sent. We are sorry for the inconvenience the multiple email messages have caused. Once we have more information on a solution, we will update everyone. - JE
May 18, 15:38 CDT
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020
Potential Issue with Google Hangouts/Meet
Resolved - Per Google, this incident has been resolved. JB
May 19, 13:29 CDT
Identified - From Google
Status: Service disruption
May 19, 2020 8:50:00 AM PDT

We're aware of a problem with Google Hangouts affecting a majority of users. The affected users are unable to access Google Hangouts. We will provide an update by May 19, 2020 9:50:00 AM PDT detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.
May 19, 12:24 CDT
May 18, 2020
Focus Messenger Alerts - Multiple Emails are being sent by the system every 15 minutes
Resolved - This incident has been resolved.
May 18, 08:01 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 22:19 CDT
Investigating - Users have reported over the last couple of days they keep getting an email titled "Focus Messenger Alerts" with the same message every 15 minutes. We have notified the vendor of the issue and we have disabled the email alerts from being sent by the system. Since the job is disabled to send the Focus Messenger email, users will have to login to Focus to view any Focus Messenger message they are sent. We are sorry for the inconvenience the multiple email messages have caused. Once we have more information on a solution, we will update everyone. - JE
May 13, 21:30 CDT
ProPlan Work Order Maintenance
Completed - The scheduled maintenance has been completed.
May 18, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 22:00 CDT
Scheduled - The ProPlan work order system will be undergoing scheduled maintenance at this time.
May 14, 16:00 CDT
May 17, 2020
FLDOE Single Sign-On Maintenance Notification, May 16th - 17th 2020
Completed - The scheduled maintenance has been completed.
May 17, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 09:01 CDT
Scheduled - The Florida Department of Education will be performing data center related maintenance activities starting on Saturday May 16th at 9:00am EST till Sunday May 17th 6:00pm EST. This maintenance will make the FLDOE SSO (Single Sign-On) system unavailable during this timeframe.
May 11, 15:44 CDT
MFN Internet Issues / Impacts VOIP Telephones
Resolved - This has been resolved.
May 17, 08:37 CDT
Update - The login functions have been restored by routing around MFN. The only systems currently impacted are the VOIP telephones.
May 16, 14:34 CDT
Identified - One of our Internet providers is having problems. This impacts login functions for Skyward and newer VOIP telephone systems.
May 16, 14:01 CDT
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