Focus Attendance Kiosk - Issues w/ Check-Ins Showing 1st Period instead of Homeroom
Identified - The issue has been identified and a fix was applied to Focus last night. When checking on the late check-ins this morning, it appears that the correct period is being marked for attendance for today. We are still working with the vendor to fix the attendance for all of the late check-ins prior to today. - JE
Oct 28, 08:48 CDT
Investigating - We are currently investigating why some schools that are using the Focus Attendance Kiosk units are having issues with attendance during their 1st period.

Example: Elementary school attendance is taken in the HR period and when a student checks into school, the check-in code (CIU) is showing as it belongs to 1st period instead of the homeroom period. This is only causing an issue during the 7:45 AM to 8:15 AM window in this example. After 8:15 AM, the attendance works correctly. In this example, the CIU code is not updating the daily attendance value. This is an issue if the homeroom teacher marked the student as absent but then the student checked in late during the first-period window. The CIU attendance code should change the daily attendance value from absent to present so the student would show as present.

We are working with the vendor to correct the issue and update the attendance values for students that may have been impacted. - JE
Oct 21, 16:02 CDT
Schoolnet - Delay in updating Schedule Changes
Investigating - The overnight sync process of updating schedules from Focus to Schoolnet has run into an error. We are working with the vendor to correct the issue. Any changes in Focus that were made yesterday (10/27) will not be reflected in Schoolnet today (10/28). - JE
Oct 28, 07:33 CDT
Old Style Google Meets Will Be Blocked
Monitoring - We've had a number of issues with students inappropriately utilizing unmoderated Google Meets. As the IT Department discovers these older style Meets, they will be blocked. If your Meet is impacted by this change, please Reset the Meet code from within Google Classroom Class Settings so that it utilizes the latest moderation features. Also please remember to remove all students before exiting your own Google Classroom Meet. Here's a pretty good overview of the latest updates https://www.youtube.com/watch?v=SeLkHb5XLSs -JB
Oct 9, 10:34 CDT
Educational Data Services (including Focus, Schoolnet, and itslearning) Operational
CORE Operational
Destiny Operational
Focus Operational
Google Classroom Operational
Renaissance Place Operational
Schoolnet Operational
Other Instructional Program ? Operational
Administrative Data Services (including Skyward, Performance Matters, etc.) ? Operational
Skyward Operational
Skyward PAC Operational
GMS ? Operational
Optiview/OptiWorkFlow Operational
Performance Matters Operational
ProPlan ? Operational
WinOcular Operational
Zendesk Operational
Digital Communication and Productivity Services (including web site, email, Google, etc.) ? Under Maintenance
District Web Site Operational
GroupWise Application Operational
GroupWise WebMail Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Calendar Operational
Google Meet Under Maintenance
Microsoft Office 365 Operational
FILR Operational
IPrint ? Operational
IBOSS Operational
Network and Wireless ? Operational
Internet Connection Operational
Wireless Operational
Voice Services (including telephone and fax) ? Operational
Telephones Operational
Fax Operational
Directory and Management Services Operational
Single Sign On / Authentication ? Operational
Clever Dashboard Operational
Clever Events API Operational
Statuspage API Operational
Statuspage Component Alert Parsing Operational
Statuspage Hosted Pages Operational
Statuspage Public Metrics Operational
Statuspage System Metrics Operational
Statuspage Chat Integrations Operational
Statuspage Email Notifications Operational
Statuspage Management Portal Operational
Statuspage SMS Notifications Operational
Statuspage Third Party Components Operational
Clever Data API Operational
Clever Instant Login (selected educational applications) Operational
Clever SFTP / Other Operational
Clever Apps Dashboard Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 31, 2020

No incidents reported today.

Oct 30, 2020

No incidents reported.

Oct 29, 2020
Internet Connectivity and Phones Down for Bratt, Ernest Ward, and Northview
Resolved - All sites are now operational.
Oct 29, 22:18 CDT
Identified - Internet connectivity and phones are down for Bratt, Ernest Ward, and Northview (TI).
Oct 29, 16:53 CDT
Oct 28, 2020
Oakcrest Elem Phone Lines
Resolved - This incident has been resolved.
Oct 28, 12:40 CDT
Identified - Oakcrest Elementary phones can call out but can not receive calls at this time. This has been reported to AT&T.
-LC
Oct 26, 11:59 CDT
Beulah Elem Phones
Resolved - This incident has been resolved.
Oct 28, 06:23 CDT
Identified - Beulah Elem phone and fax lines down on providers side. Have opened work orders for repair.
Oct 26, 12:00 CDT
Oct 27, 2020
Internet Service Provider Issues
Resolved - This incident has been resolved.
Oct 27, 07:00 CDT
Update - The fault location has been identified. There is not yet an ETA on repairs. -JB
Oct 26, 15:59 CDT
Identified - One of our Internet Service Providers has an upstream outage. Services are being re-routed, but performance is impacted.
Oct 26, 09:51 CDT
Oct 26, 2020
Pearson/Savvas Import Issue
Resolved - This incident has been resolved.
Oct 26, 14:23 CDT
Update - We are continuing to work on a fix for this issue.
Oct 26, 14:22 CDT
Update - We are working with the vendor and our imports to correct the problem.
Oct 13, 07:29 CDT
Identified - Savvas has identified the issue is working to fix it.
-LC
Oct 9, 11:24 CDT
Update - Import Failed again last night.
I have updated the ticket with Savvas.
Waiting to hear back from them.

Case Number: 03649178
Case Description: Easybridge - Ingestion files errors

Hi Bonita,

I have been working on your case and was just informed by our technical team that there was a System Failure last night on EasyBridge. Ingestion Files failed to upload and they are requesting you to Re Upload them. The error messages you are getting are not on your files as you had already verified.

I will keep your case open until I know your ingestion files have no errors, we will have to wait until tomorrow for the results.
Oct 7, 07:26 CDT
Investigating - We are currently investigating an issue with the import to Pearson/Savvas. We will work be working with the vendor to correct it.
-LC
Oct 6, 08:15 CDT
Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020
Sluggish Internet
Resolved - This incident has been resolved.
Oct 23, 17:17 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 11:26 CDT
Identified - It's not just you. We're currently experience a DDOS event that is causing performance issues. The firewall is stopping the attack, but at the expense of performance. We're working with our internet provider to mitigate.
Oct 23, 10:52 CDT
Oct 22, 2020

No incidents reported.

Oct 21, 2020
Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020
Skyward Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 18:00 CDT
Scheduled - Skyward will be unavailable while a software update is applied -PJH
Oct 15, 07:48 CDT
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