School Loop website issues
Update - We are still waiting on the vendor to correct this issue.
Dec 8, 10:26 CST
Update - I.T. has set up a temporary link to a temporary core that is showing all icons while we are working with school loop on the main core. You can access this core by going to the core app dashboard from the main page and clicking on CORE App Dashboard Full Length at the top of the core page.

You can also access by going to https://www1.escambia.k12.fl.us/ECSD_Temp/CORE.html -jsz
Dec 6, 08:46 CST
Update - We are still investigating with school loop about the issues with the core and other iframe issues on the school websites also. Unfortunately at this time there is no workaround. We will update this status as soon as possible. - jsz
Dec 6, 07:59 CST
Investigating - The core app dashboard seems to have been repaired however some of the school's websites have not been repaired. We are investigating that issue. -jsz
Dec 3, 09:30 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 3, 08:07 CST
Identified - The issue has been identified and a fix is being implemented.
Dec 3, 08:06 CST
Investigating - Some items on the pages are shown as condensed and not the correct height. School Loop is aware of the problem and they are working on fixing the issue. We will update this page once we have a resolution. -jsz
Nov 30, 07:18 CST
Savvas Realize Access Issue
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 8, 10:25 CST
Update - Savvas is back up at this time.
We will be monitoring For the next 24 hours.
Dec 7, 16:23 CST
Investigating - Savvas Realize Access Issue
New incident: Investigating
Realize is currently unavailable, our team is reviewing the situation and working to resolve as quickly as possible.
Time posted
Dec 7, 10:45 EST
Dec 7, 09:50 CST

About This Site

Welcome to the Escambia County School District Technology Resources Status Page. If you are having technical difficulty with service that is not being shown as down or under maintenance, you can reach the Service Desk at 850.462.9493 or by sending email to support@ecsd.zendesk.com.

Uptime over the past 90 days. View historical uptime.
Internet, Network, & Telephone ? Operational
90 days ago
99.13 % uptime
Today
IBOSS ? Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
99.65 % uptime
Today
Fax Operational
90 days ago
99.99 % uptime
Today
Telephones Operational
90 days ago
96.33 % uptime
Today
Wireless Operational
90 days ago
99.69 % uptime
Today
Email, Calendar, & Collaboration Degraded Performance
90 days ago
99.75 % uptime
Today
FILR Operational
90 days ago
100.0 % uptime
Today
GoGuardian Teacher Operational
90 days ago
100.0 % uptime
Today
Google Apps Gmail Operational
90 days ago
100.0 % uptime
Today
Google Apps Calendar Operational
90 days ago
100.0 % uptime
Today
Google Classroom Operational
90 days ago
100.0 % uptime
Today
Google Apps Drive Operational
90 days ago
100.0 % uptime
Today
Google Apps Docs Operational
90 days ago
100.0 % uptime
Today
Google Apps Sheets Operational
90 days ago
100.0 % uptime
Today
Google Apps Sites Operational
90 days ago
100.0 % uptime
Today
Google Apps Slides Operational
90 days ago
100.0 % uptime
Today
Google Meet Operational
90 days ago
100.0 % uptime
Today
IPrint ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Office 365 Operational
90 days ago
100.0 % uptime
Today
MyLinks ? Operational
90 days ago
100.0 % uptime
Today
School Loop ? Degraded Performance
90 days ago
99.88 % uptime
Today
SchoolMessenger Operational
90 days ago
100.0 % uptime
Today
SchoolMessenger Daily Call to Contacts of Absent Students Operational
90 days ago
96.01 % uptime
Today
Teacher Tools Operational
90 days ago
100.0 % uptime
Today
Focus Operational
90 days ago
100.0 % uptime
Today
Schoolnet Operational
90 days ago
100.0 % uptime
Today
PEER Operational
Other Teacher Tools Operational
Student Tools Operational
Accelerated Reader Operational
Algebra Nation Operational
Beanstack Operational
Co:Writer Universal Operational
Destiny Operational
Discovery Education Operational
ESGI Operational
EverFi Operational
HMH Instructional Materials Operational
i-Ready Operational
McGraw-Hill Instructional Materials (ConnectED) Operational
myON Operational
Perfection Learning Operational
QuaverMusic Operational
Renaissance Place Operational
Savvas Instructional Materials (Pearson Realize) Operational
Snap & Read Universal Operational
Star 360 Operational
STEMscopes Operational
Studies Weekly Operational
Suite360 Operational
USATestprep Operational
Waterford Early Learning Operational
Other Student Tools Operational
Finance Tools Operational
Skyward - Finance Operational
Skyward PAC Operational
Kronos Operational
HR Tools Operational
Fieldprint ? Operational
Frontline ? Operational
GMS ? Operational
PowerSchool Products Performance Matters Operational
Skyward - HR Operational
WinOcular Operational
Operations Tools Operational
Heartland ? Operational
ProPlan ? Operational
Raptor ? Operational
Safe Schools ? Operational
Transfinder ? Operational
VOLO ? Operational
Business Intelligence & Reporting Operational
90 days ago
100.0 % uptime
Today
Optiview/OptiWorkFlow Operational
90 days ago
100.0 % uptime
Today
Single Sign-on and User Management Major Outage
90 days ago
99.4 % uptime
Today
Single Sign On / Authentication ? Operational
90 days ago
100.0 % uptime
Today
Clever SSO ? Operational
90 days ago
99.77 % uptime
Today
Clever SFTP / Other Major Outage
90 days ago
98.01 % uptime
Today
Clever Portal ? Operational
90 days ago
99.81 % uptime
Today
Technical Support Tools Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
Statuspage Email Notifications Operational
90 days ago
100.0 % uptime
Today
Statuspage Hosted Pages Operational
90 days ago
100.0 % uptime
Today
Statuspage SMS Notifications Operational
90 days ago
100.0 % uptime
Today
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Maintenance During Winter Break Dec 18, 06:00 - Jan 1, 06:00 CST
We will be performing maintenance during the winter break. The following systems will be unavailable.
-Network drives (H, K, etc.) and Filr will be unavailable.
-Network printing will be unavailable.
-All MyLinks applications including Report School Violence will be unavailable.
-All ECSD Forms will be unavailable.
-Destiny will be unavailable.
-Fieldprint will be unavailable.
-GMS will be unavailable.
-OptiView will be unavailable.
-Transportation systems will be unavailable.
-Student Password Reset will be unavailable.
Posted on Dec 7, 13:04 CST
Past Incidents
Dec 9, 2021

No incidents reported today.

Dec 8, 2021
AWS Worldwide Outages
Resolved - This incident has been resolved.
Dec 8, 10:25 CST
Update - https://status.aws.amazon.com/
Dec 7, 13:18 CST
Investigating - AWS Amazon Web Services is having major outages around the world today.
This will affect several applications.
Dec 7, 13:11 CST
Dec 7, 2021
Data Center Network Update
Completed - The scheduled maintenance has been completed.
Dec 7, 17:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 16:30 CST
Scheduled - In preparation for moving some services to the EOC, Network Services will be making changes that may impact network access for a few minutes within this 30 minute window.
Dec 7, 14:40 CST
ECSD Forms Extraneous Emails
Resolved - This incident has been resolved.
Dec 7, 12:54 CST
Monitoring - A change was implemented in the ECSD Forms process on Monday, 11/29, that caused users to receive extra email notifications of forms. Any extra email notifications received from Monday, 11/29, to Wednesday, 12/1, should be ignored. The system should now only be generating email notifications for users as enabled or disabled by each individual user. (TI)
Dec 1, 13:17 CST
Dec 6, 2021
Dec 5, 2021

No incidents reported.

Dec 4, 2021
Saavas Realize will be down for Maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 20:00 CST
Scheduled - This message is to notify you of a planned maintenance period that will involve system downtime for Savvas Realize. The maintenance is scheduled to begin on Friday, December 3rd at 9PM ET and will end on Saturday, December 4th at 1PM ET.
Please note that during this window, users will not be able to access assignments or assessments. We apologize for any inconvenience this may cause.
Dec 3, 11:02 CST
Dec 3, 2021
Dec 2, 2021

No incidents reported.

Dec 1, 2021
Nov 30, 2021
Cordova Park Elementary-Main Phone line is down
Resolved - This incident has been resolved.
Nov 30, 11:46 CST
Update - We are continuing to work on a fix for this issue.
Nov 30, 11:38 CST
Identified - Cordova Park Elementary's main line 850-595-6830 is currently out on the provider's side. A repair order has been placed with the vendor. They can be reached on their secondary line 850-595-6831 until the main line is repaired.
Nov 29, 12:12 CST
Nov 29, 2021
Possible issues with Clever
Resolved - This incident has been resolved.
Nov 29, 12:20 CST
Investigating - We have received notice from Clever that some districts are experiencing issues. No reports here, but know that they are investigating. -JB
Nov 29, 08:51 CST
Phone Maintenance
Resolved - This incident has been resolved.
Nov 29, 08:49 CST
Investigating - Contractors are on site upgrading equipment. Phones will be down intermittently. Calls from McDaniel Building to Hall Center will need to use full phone number, extensions will be disabled. RHD
Nov 22, 08:19 CST
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

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