Monitoring - All services have been restored and we are monitoring the results.
Sep 17, 14:57 CDT
Update - All services referencing *.escambia.k12.fl.us are currently unavailable due to a DNS server issue. The most obvious impact is webmail, but it also affects password reset, mylinks, iprint, and potentially Focus. The Network Services team is working to restore service. -JB
Sep 17, 12:50 CDT
Update - Network Services has noticed an anomaly with the network and they are working to identify the problem. - JS
Sep 17, 10:47 CDT
Identified - Network Services has noticed an anomally with the network and they are working to identify the problem. - JS
Sep 17, 10:15 CDT
Update - There is a subset of users whose password database has become corrupt. If normal password change/recovery processes do not work, submit a ticket for these users. IT personnel will assist the user with resetting their password database. This issue will persist until all affected users go through a password change cycle. - JB
Sep 13, 11:15 CDT
Monitoring - There is a subset of users whose password database has become corrupt. If normal password change/recovery processes do not work, submit a ticket for these users. IT personnel will assist the user with resetting their password database.
Sep 7, 10:58 CDT
Update - This issue impacts a subset of users. We are continuing to investigate.
Aug 20, 12:28 CDT
Investigating - We have received reports that the Change Password app may not be working. IT staff will be investigating the issue on Monday, 8/20.
Aug 18, 17:52 CDT
Update - This issue only impacts students who have had a schedule change since August 27th. All other users should be operational. We continue to work with the vendor to resolve the remaining issues. - JB
Sep 13, 11:12 CDT
Identified - We are working with the vendor towards resolving this issue.
Sep 12, 17:03 CDT
Update - We are continuing to investigate this issue.
Sep 8, 15:19 CDT
Update - We are continuing to investigate this issue.
Sep 7, 07:52 CDT
Investigating - We are still working with the vendor on their end. There still may be performance issues.
Sep 7, 07:52 CDT
Update - The only service currently impacted is Third Grade Reading Wonders. All other Connect Ed products should be operational. - JB
Sep 13, 11:10 CDT
Update - We are continuing to work on a fix for this issue.
US History should be working now. We have plenty of seats available for students at this time.
Sep 13, 07:36 CDT
Identified - This issue impacts some users because of a licensing shortage. We're working with the vendor on a resolution.
Sep 12, 17:04 CDT
Update - We are continuing to investigate this issue.
Sep 8, 15:19 CDT
Update - We are continuing to investigate this issue.
Sep 7, 07:58 CDT
Investigating - There are known issues with CONNECT ED. We are working with the vendor to resolve them.
Sep 7, 07:58 CDT
Update - 9/12/2018 - 10 AM Update

1) We are still working with the textbook vendor Perfection Learning (Marine Science) to get their content loaded. All other science content has been loaded into the CORE-LMS.

2) We are still investigating some hierarchy issues from some teachers that are showing at their previous school. If you click on groups, you should see all of the schools you are associated with. If you only see two groups and not the school you should see, you can click on "more groups" inside of groups to see all the groups you are in. If you have moved to a new school this year, you are still seeing your school from last year. We believe this is due to the fact that you still have access to your courses from last year. We are working with the vendor about this and to see if we can ensure that the school you are defaulted to is coming from the current school you are assigned.

3) If you need assistance, please take a look at the CORE-LMS Manual (https://goo.gl/jBFW9g). If you have an issue, please submit a service desk ticket email to support@ecsd.zendesk.com and we will investigate. If you can provide a fullscreen screenshot, that will help us as well to investigate the issue.
Sep 12, 10:10 CDT
Update - 8/30/2018 - 7 AM Update

1) The textbook content from Discovery Education for Earth/Space Science has been pushed out to teachers courses in the CORE-LMS. Look at your resources folder inside of your course to see the materials. The items have been made inactive so students cannot see them. You will need to activate the items you want students to see.

2) We are still working with the textbook vendor Perfection Learning (Marine Science) to get their content loaded.

3) We are still investigating some hierarchy issues from some teachers that are showing at their previous school. If you click on groups, you should see all of the schools you are associated with. If you only see two groups and not the school you should see, you can click on "more groups" inside of groups to see all the groups you are in. If you have moved to a new school this year, you are still seeing your school from last year. We believe this is due to the fact that you still have access to your courses from last year. We are working with the vendor about this and to see if we can ensure that the school you are defaulted to is coming from the current school you are assigned.

4) If you are seeing any errors in what was sent out from the master template that is displaying a copy error, please submit a service desk ticket email to support@ecsd.zendesk.com and we will investigate. Please let us know the name of the course and the item that is displaying a copy error. Please copy your curriculum subject area specialist in the email as well. If you can provide a fullscreen screenshot, that will help us as well.
Aug 30, 07:18 CDT
Update - 8/22/2018 - 10 PM Update

1) The textbook content from Accelerated Learning / STEM Scopes for Biology, Biology Honors, Chemistry, Chemistry Honors, Physics, & Physics Honors is in the processing of being pushed out and should be available in the morning (8/23) to teachers in their course.

2) We are still working with the textbook vendors to get their content loaded into the system for Discovery Education (Earth/Space) and Perfection Learning (Marine Science). All other content for Science should be loaded.

3) All teachers should now have their courses for the current school year. There was an issue in FOCUS that was preventing the data from populating over to the CORE-LMS for some new teachers. This has been resolved.

4) Changes made in the Student Information System (FOCUS) are updated nightly (10 PM) into the CORE-LMS.

5) We are still investigating some hierarchy issues from some teachers that are showing at their previous school. If you click on groups, you should see all of the schools you are associated with. If you only see two groups and not the school you should see, you can click on "more groups" inside of groups to see all the groups you are in. If you have moved to a new school this year, you are still seeing your school from last year. We believe this is due to the fact that you still have access to your courses from last year. We are working with the vendor about this and to see if we can ensure that the school you are defaulted to is coming from the current school you are assigned.

6) If you are seeing any errors in what was sent out from the master template that is displaying a copy error, please submit a service desk ticket email to support@ecsd.zendesk.com and we will investigate. Please let us know the name of the course and the item that is displaying a copy error. Please copy your curriculum subject area specialist in the email as well. If you can provide a screenshot, that will help us as well.
Aug 22, 22:21 CDT
Update - 8/20/18 - 8:20 AM Update

- All courses have copied out from the Master Templates. If you do not see your course listed that you have assigned from FOCUS, please submit a service desk ticket so we can help.

- All of the HMH Environmental Science textbook content was pushed out over the weekend and is in the resources folder of the course.

- We are still working with the textbook vendors to get their content loaded into the system for Discovery Education (Earth/Space), Accelerated Learning / STEM Scopes (Biology, Chemistry, & Physics), and Perfection Learning (Marine Science).

- If you are seeing any errors in what was sent out from the master template that is displaying a copy error, please submit a service desk ticket email to support@ecsd.zendesk.com and we will investigate. Please let us know the name of the course and the item that is displaying a copy error. Please copy your curriculum subject area specialist in the email as well. If you can provide a screenshot, that can help us as well.
Aug 20, 08:18 CDT
Update - 8/17/18 - 2:40 PM Update

We are down to less than 3% of the original 30,000 courses that were copying. These should finish later today. We are still working with the textbook vendors to get their content loaded into the system for Discovery Education (Earth/Space), Accelerated Learning / STEM Scopes (Biology, Chemistry, & Physics), and Perfection Learning (Marine Science). We will be pushing out the Textbook content for HMH Environmental Science content over the weekend. Once the other High School content is ready we will push it out as well and send another update.

If you are seeing any errors in what was sent out from the master template that is displaying a copy error, please submit a service desk ticket email to support@ecsd.zendesk.com and we will investigate. Please let us know the name of the course and the item that is displaying a copy error. Please copy your curriculum subject area specialist in the email as well. If you can provide a screenshot, that can help us as well.
Aug 17, 14:44 CDT
Update - 8/16/18 - 1 PM Update

Item 1:
We are still working with the vendor to speed up the template copy. We are currently down to around 4,000 sections that still need to copy out (down from over 30,000). The vendor will make a change to the server overnight (2 AM) that should speed up the copy process. We will continue to monitor and post updates.

Item 2:
Users are now importing nightly.

Item 3:
We are still working with the following textbook vendors on getting content loaded into the CORE-LMS:
- Discovery Education (Earth/Space) - Waiting on Textbook Vendor
- Accelerated Learning / STEM Scopes (Biology, Chemistry, & Physics) - Waiting on Textbook Vendor
- HMH (Environmental Science) - Cleaning Up Master course with new textbook resources and will push out this course after the current course copy is complete from Item 1.
- Perfection Learning (Marine Science) - Waiting on Textbook Vendor

Item 4:
All students are now importing nightly from the Student Information System (SIS - FOCUS).
Aug 16, 12:58 CDT
Update - Item 1: The vendor applied an update to the system on Saturday and the copy process speed has improved. The majority of the 24,000 sections have copied. We are down to 8,700 sections that are still copying at about 300 per hour (29 hours left as of 10 PM 8/12). You will know your course is still syncing from the district template as you will see two circling arrows next to the course name. You can still use the system while courses are being synched. If you do not see your section as it appears in FOCUS in the CORE-LMS and it has been 24 hours since your section was created in FOCUS and assigned to you, submit a service desk ticket and let us know the name of the section and school.

Item 2: Users should now be at the correct school location. If you are not at the correct location, please put in a Service Desk Ticket and let us know what school is appearing and what school you should be seeing. Please note, the location depends on when you were added and scheduled in FOCUS. We are currently updating the system nightly starting on Monday 8/13.

Item 3: We are still working with the following textbook vendors on getting content loaded into the CORE-LMS:
- Discovery Education (Earth/Space) - Waiting on Textbook Vendor
- Accelerated Learning / STEM Scopes (Biology, Chemistry, & Physics) - Waiting on Textbook Vendor
- HMH (Environmental Science) - Reviewing Resources and hope to have pushed out by Wednesday 8/15
- Perfection Learning (Marine Science) - Waiting on Textbook Vendor

Item 4: Students have been loaded into the CORE-LMS and their schedule should match what was scheduled as of Friday 8/10. If a student is not in your class in the CORE-LMS, do not add them manually. The student will update overnight and be added during the nightly update. The nightly update will resume on Monday 8/13 based on what is scheduled in FOCUS. If a student does not appear and it has been 24 hours since they were scheduled in FOCUS, please submit a service desk ticket with the name of the section, period, school, student name, and student number that you are missing.
Aug 12, 21:34 CDT
Update - Item 1:
Courses are still in the process of having content synced from the master district template today. We are working with the vendor to get an estimate on how long it will take for the process to finish. You will know your course is still syncing as you will see two circling arrows next to the course name.

Item 2:
We will be updating users and their school location by Friday. Users are still seeing their dashboard showing a different school. This should be resolved by Friday.

Item 3:
We are still working with the following vendors on getting content loaded into the CORE-LMS:
- Discovery Education (Earth/Space)
- Accelerated Learning / STEM Scopes (Biology, Chemistry, & Physics)
- HMH (Environmental Science)
- Perfection Learning (Marine Science)
Aug 8, 10:09 CDT
Update - Courses are being pushed out this morning (8/6) in the CORE LMS. When teachers log in, they should see their courses they are assigned as scheduled in the Student Information System (SIS), also known as FOCUS. If a teacher is not seeing their course appear, the curriculum specialist might not have shared the course in the system. Please contact the appropriate curriculum specialist if you do not see your course listed.

The content from the district master templates (Resources & Unit Plans) are still in the process of synching with the copies created for the individual teacher sections. The copying should finish by mid day today.

We are still working to assign users to the correct school location. Student enrollments in courses should be in place by Friday, 8/10.
Aug 6, 08:54 CDT
Monitoring - New staff were imported into the CORE LMS overnight on Thursday, 8/2. They are not yet assigned to the appropriate school location, but we anticipate that will occur over the weekend for Monday, 8/6. Course information will be imported into the CORE LMS over the weekend for Monday, 8/6. Student enrollments in courses should be in place by Friday, 8/10.
Aug 3, 12:36 CDT
Identified - The CORE LMS powered by itslearning does not yet have new staff or courses and students for the new school year. Teachers and administrators returning from the 17-18 school year should still be able to access the system. IT staff are working with the provider to input new staff overnight on Thursday, 8/2, and will be working through the weekend to populate course and student information for Monday, 8/6.
Aug 2, 16:55 CDT
Educational Data Services (including Focus, Schoolnet, and itslearning) Operational
Focus   Operational
CORE   Operational
Schoolnet   Operational
Renaissance Place   Operational
Google Classroom   Operational
Destiny   Operational
Other Instructional Program   ? Operational
Administrative Data Services (including Skyward, Performance Matters, etc.) ? Operational
Skyward   Operational
Performance Matters   Operational
TeamWORKS   Operational
Zendesk   Operational
Optiview/OptiWorkFlow   Operational
WinOcular   Operational
GMS   ? Operational
Digital Communication and Productivity Services (including web site, email, Google, etc.) ? Operational
District Web Site   Operational
GroupWise Application   Operational
GroupWise WebMail   Operational
Google Apps Gmail   Operational
Google Apps Drive   Operational
Google Apps Docs   Operational
Google Apps Sheets   Operational
Google Apps Slides   Operational
Google Apps Calendar   Operational
Google Apps Hangouts   Operational
Microsoft Office 365   Operational
FILR   Operational
IPrint   ? Operational
Network and Wireless ? Operational
Internet Connection   Operational
Wireless   Operational
Voice Services (including telephone and fax) ? Operational
Telephones   Operational
Fax   Operational
Directory and Management Services Operational
Single Sign On / Authentication   ? Operational
Clever Dashboard   Operational
Clever Events API   Operational
Statuspage API   Operational
Statuspage Component Alert Parsing   Operational
Statuspage Hosted Pages   Operational
Statuspage Public Metrics   Operational
Statuspage System Metrics   Operational
Statuspage Chat Integrations   Operational
Statuspage Email Notifications   Operational
Statuspage Management Portal   Operational
Statuspage SMS Notifications   Operational
Statuspage Third Party Components   Operational
Clever Data API   Operational
Clever Instant Login (selected educational applications)   Operational
Clever SFTP / Other   Operational
Clever Apps Dashboard   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 18, 2018

No incidents reported today.

Sep 17, 2018
Resolved - Voice services have been restored to normal.~RM
Sep 17, 09:04 CDT
Monitoring - Telephone service has been restored. Monitoring for stabilty.~RM
Sep 14, 10:33 CDT
Identified - Pine Meadow Elementary is currently unable to make or receive fax or phone calls. We have contacted the phone line vendor for repair. ~RM
Sep 14, 08:29 CDT
Sep 16, 2018

No incidents reported.

Sep 15, 2018
Resolved - The update was successfully applied.
dd
Sep 15, 08:17 CDT
Monitoring - A small update is being applied to Focus. You may or may not notice a disruption. This should be complete by 5 pm.
dd
Sep 14, 16:13 CDT
Sep 14, 2018
Completed - The scheduled maintenance has been completed.
Sep 14, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 07:00 CDT
Scheduled - Renaissance Place including Accelerated Math, Accelerated Reader, and Star 360, will be unavailable at DAART-Lakeview Center, Escambia County Jail, Escambia County Juvenile Justice Center, and Pensacola Boys Base on Friday, September 14th. It should remain available for use at all other sites.
Aug 16, 10:17 CDT
Sep 13, 2018
Resolved - Phone service has now been restored to Pine Meadow Elementary. They can now make and receive calls.

~rm
Sep 13, 09:08 CDT
Identified - The problem has been identified and we have contacted the vendor for repair.
Sep 12, 08:12 CDT
Investigating - Pine Meadow is currently unable to make or receive phone or fax calls. We are investigating the issue.
Sep 12, 07:21 CDT
Sep 11, 2018
Resolved - This issue should be resolved.
Sep 11, 10:48 CDT
Update - We are continuing to monitor for any further issues.
Sep 11, 10:47 CDT
Monitoring - Studies Weekly has reported that all users should be able to login again.
Sep 11, 10:23 CDT
Update - We are continuing to work on a fix for this issue.
Sep 8, 15:20 CDT
Update - We are continuing to work on a fix for this issue.
Sep 7, 07:51 CDT
Identified - We are aware of issues logging into Studies Weekly. We are still working with the vendor to make sure everything is correct.
Sep 7, 07:50 CDT
Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 6, 2018
Resolved - This incident has been resolved.
Sep 6, 10:39 CDT
Identified - District Reports are not currently available in Focus. Focus has been notified and is working on the solution.
Sep 6, 10:13 CDT
Sep 5, 2018
Resolved - Power has been restored at all locations.
Sep 5, 14:34 CDT
Identified - Network connectivity to Ensley, Ferry Pass ES, Ferry Pass MS, Scenic Heights, Cordova Park, McMillan, Weis, Bellview ES, and Bellview MS is out due to power outages at Weis and Ensley.
Sep 5, 08:32 CDT
Resolved - This incident has been resolved.
Sep 5, 12:16 CDT
Monitoring - The issues with Focus appear to have stabilized. IT will continue to monitor for now.
Aug 30, 16:16 CDT
Investigating - Focus users may be experiencing intermittent problems logging into the program, or may be told that their passwords are incorrect. There is a network issue affecting Focus at this time; users are advised to wait a few minutes and open Focus in a new browser window if they experience problems.
Aug 30, 15:02 CDT
Sep 4, 2018

No incidents reported.