Investigating - New incident: Investigating
We are currently investigating intermittent performance degradation on Savvas Realize. Users might experience slower performance or intermittent error messages temporarily while we resolve this issue.
Time posted
Sep 17, 11:40 EDT
Components affected
Degraded Performance Realize
Sep 17, 11:35 CDT
Investigating - We are currently working with HMH/ED for Kingsfield Elementary and Pensacola Beach. They are currently not being imported at this time. We will update this page and individual support tickets once we have an update. (jsz)
Aug 27, 15:43 CDT
Internet, Network, & Telephone ? Operational
90 days ago
99.51 % uptime
Today
IBOSS ? Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
Telephones Operational
90 days ago
97.59 % uptime
Today
Wireless Operational
90 days ago
100.0 % uptime
Today
Email, Calendar, & Collaboration Operational
90 days ago
99.91 % uptime
Today
FILR Operational
90 days ago
100.0 % uptime
Today
GoGuardian Teacher Operational
90 days ago
100.0 % uptime
Today
Google Apps Gmail Operational
90 days ago
100.0 % uptime
Today
Google Apps Calendar Operational
90 days ago
100.0 % uptime
Today
Google Classroom Operational
90 days ago
100.0 % uptime
Today
Google Apps Drive Operational
90 days ago
100.0 % uptime
Today
Google Apps Docs Operational
90 days ago
100.0 % uptime
Today
Google Apps Sheets Operational
90 days ago
100.0 % uptime
Today
Google Apps Sites Operational
90 days ago
100.0 % uptime
Today
Google Apps Slides Operational
90 days ago
100.0 % uptime
Today
Google Meet Operational
90 days ago
100.0 % uptime
Today
IPrint ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Office 365 Operational
90 days ago
98.66 % uptime
Today
MyLinks ? Operational
90 days ago
99.96 % uptime
Today
School Loop ? Operational
90 days ago
99.87 % uptime
Today
SchoolMessenger Operational
90 days ago
100.0 % uptime
Today
SchoolMessenger Daily Call to Contacts of Absent Students Operational
90 days ago
100.0 % uptime
Today
Teacher Tools Operational
90 days ago
99.99 % uptime
Today
Focus Operational
90 days ago
99.98 % uptime
Today
Schoolnet Operational
90 days ago
100.0 % uptime
Today
PEER Operational
Other Teacher Tools Operational
Student Tools Operational
Accelerated Reader Operational
Algebra Nation Operational
Beanstack Operational
Co:Writer Universal Operational
Destiny Operational
Discovery Education Operational
ESGI Operational
EverFi Operational
HMH Instructional Materials Operational
i-Ready Operational
McGraw-Hill Instructional Materials (ConnectED) Operational
myON Operational
Perfection Learning Operational
QuaverMusic Operational
Renaissance Place Operational
Savvas Instructional Materials (Pearson Realize) Operational
Snap & Read Universal Operational
Star 360 Operational
STEMscopes Operational
Studies Weekly Operational
Suite360 Operational
USATestprep Operational
Waterford Early Learning Operational
Other Student Tools Operational
Finance Tools Operational
Skyward - Finance Operational
Skyward PAC Operational
HR Tools Operational
Fieldprint ? Operational
Frontline ? Operational
GMS ? Operational
PowerSchool Products Performance Matters Operational
Skyward - HR Operational
WinOcular Operational
Operations Tools Operational
Heartland ? Operational
ProPlan ? Operational
Raptor ? Operational
Safe Schools ? Operational
Transfinder ? Operational
VOLO ? Operational
Business Intelligence & Reporting Operational
90 days ago
100.0 % uptime
Today
Optiview/OptiWorkFlow Operational
90 days ago
100.0 % uptime
Today
Single Sign-on and User Management Operational
90 days ago
99.99 % uptime
Today
Single Sign On / Authentication ? Operational
90 days ago
100.0 % uptime
Today
Clever SSO ? Operational
90 days ago
100.0 % uptime
Today
Clever SFTP / Other Operational
90 days ago
99.98 % uptime
Today
Clever Portal ? Operational
90 days ago
99.98 % uptime
Today
Technical Support Tools Operational
90 days ago
99.99 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
Statuspage Email Notifications Operational
90 days ago
100.0 % uptime
Today
Statuspage Hosted Pages Operational
90 days ago
100.0 % uptime
Today
Statuspage SMS Notifications Operational
90 days ago
99.98 % uptime
Today
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 19, 2021

No incidents reported today.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 19:04 CDT
Scheduled - Schoolnet has reported that users are experiencing the page spinning or taking a long time to load when generating reports. A fix will be applied to our site on Friday night. - JE
Sep 16, 11:23 CDT
Sep 16, 2021
Resolved - The issue has been resolved. - JE
Sep 16, 11:21 CDT
Investigating - Some users are reporting a "SQL Error" message that pops up in Focus when a student clicks on their gradebook. This is not happening for all students or in all classes. We are working with the vendor on the issue. - JE
Sep 15, 11:06 CDT
Sep 15, 2021
Resolved - This incident has been resolved.
Sep 15, 13:59 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 08:13 CDT
Investigating - We are currently working with Transportation on getting the Bus Stop Locator Tool back up and running. We are sorry for the inconvenience.-jsz
Sep 9, 08:12 CDT
Resolved - This incident has been resolved.
Sep 15, 13:59 CDT
Monitoring - All teachers and students should be able to see their textbooks now.
Teachers, be sure to assign the products/textbooks to your classes.
Aug 27, 07:16 CDT
Update - We are working with McGraw Hill to resolve the issues of students and classes not showing within the ConnectED programs.
Aug 20, 10:29 CDT
Investigating - We are working on issue of books for:
Discovering Our Past: A History of the World-Early Ages, Florida Student Learning Center 2018
Student Edition
Aug 16, 08:54 CDT
Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Completed - The scheduled maintenance has been completed.
Sep 10, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 19:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 8, 13:30 CDT
Sep 9, 2021
Sep 8, 2021
Postmortem - Read details
Sep 13, 11:13 CDT
Resolved - This incident has been resolved.
Sep 8, 14:58 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 8, 14:10 CDT
Update - We are continuing to investigate this issue.
Sep 8, 13:40 CDT
Investigating - The school district website is currently down at the moment. We are working with the vendor to rectify the issue. Here is the temporary website for the time being until we the main website is up and running. -jsz

http://www1.escambia.k12.fl.us/ECSDTemp.asp
Sep 8, 13:39 CDT
Postmortem - Read details
Sep 13, 11:19 CDT
Resolved - This incident has been resolved.
Sep 8, 13:41 CDT
Investigating - Phone lines are down at O.J. Semmes and Center for Health and Wellness. The problem is on the providers side. Request for repair has been put in. No ETA on repairs yet. -jsz
Sep 8, 08:16 CDT
Resolved - This incident has been resolved.
Sep 8, 07:30 CDT
Monitoring - The directions have been updated in the following document on how to use Google Grade passback and linking assignments.
https://docs.google.com/document/d/1KbZUCZqjwHAG_Ha_8NErM9vbbEuvEVvyK7yZ0upVtas/edit#

We will continue to monitor the solution. - JE
Sep 7, 13:23 CDT
Identified - The issue has been identified by the vendor and a fix has been applied. We are testing the fix and make sure all issues have been corrected. We will update this post as we learn more. - JE
Sep 7, 07:40 CDT
Investigating - In the Focus gradebook, users are reporting issues with the linked Google Classroom assignments. The Google Classroom assignment links are breaking when adding and editing assignments across multiple sections. This is also impacting previously created assignments. When a Google Classroom link becomes broken for any assignment in that section, the teacher will see the error "Requested Entity Not Found". At this time, to help ensure Google Classroom Grade Passback links will work for the desired assignment, please create each assignment individually in each section. We will continue to update this post as we work with the vendor to restore functionality. - JE
Sep 3, 10:28 CDT
Sep 7, 2021
Resolved - This incident has been resolved.
Sep 7, 10:46 CDT
Update - We are continuing to monitor for any further issues.
Sep 7, 08:19 CDT
Monitoring - This issue has been corrected. Parents & students can now see grades in Focus. We will monitor the fix to ensure it is working as expected. - JE
Sep 7, 08:19 CDT
Investigating - While in Focus, if a parent or student tries to click on a grade from the parent portal, they receive a pop-up "SQL Error" and when they dismiss the error, no grades display. This issue has been reported to the vendor and they are investigating. We will update this post as we learn more. - JE
Sep 7, 07:43 CDT
Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.