Progress Learning - USA Test Prep
Identified - We are working the vendor to correct any issues.
Aug 16, 14:21 CDT
McGraw Hill Algebra Courses
Investigating - We are still working on the McGraw Hill Algebra Courses
Aug 16, 13:18 CDT
HMH ED
Monitoring - As of 08/16/2022 AM, HMH Ed is operational.
We are monitoring HMH for any more issues.
Aug 16, 07:44 CDT
Investigating - We are currently working with our Integrations Team and HMH to resolve the issue.-TD
Aug 15, 10:55 CDT
Studies Weekly
Investigating - We are currently working with Studies Weekly to resolve issues.
Aug 9, 15:36 CDT

About This Site

Welcome to the Escambia County School District Technology Resources Status Page. If you are having technical difficulty with service that is not being shown as down or under maintenance, you can reach the Service Desk at 850.462.9493 or by sending email to support@ecsd.zendesk.com.

Uptime over the past 90 days. View historical uptime.
Internet, Network, & Telephone ? Operational
90 days ago
99.29 % uptime
Today
IBOSS ? Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
99.91 % uptime
Today
Fax Operational
90 days ago
99.28 % uptime
Today
Telephones Operational
90 days ago
97.34 % uptime
Today
Wireless Operational
90 days ago
99.91 % uptime
Today
Email, Calendar, & Collaboration Operational
90 days ago
99.93 % uptime
Today
FILR Operational
90 days ago
100.0 % uptime
Today
GoGuardian Teacher Operational
90 days ago
100.0 % uptime
Today
Google Apps Gmail Operational
90 days ago
100.0 % uptime
Today
Google Apps Calendar Operational
90 days ago
100.0 % uptime
Today
Google Classroom Operational
90 days ago
100.0 % uptime
Today
Google Apps Drive Operational
90 days ago
100.0 % uptime
Today
Google Apps Docs Operational
90 days ago
100.0 % uptime
Today
Google Apps Sheets Operational
90 days ago
100.0 % uptime
Today
Google Apps Sites Operational
90 days ago
100.0 % uptime
Today
Google Apps Slides Operational
90 days ago
100.0 % uptime
Today
Google Meet Operational
90 days ago
100.0 % uptime
Today
IPrint ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Office 365 Operational
90 days ago
100.0 % uptime
Today
MyLinks ? Operational
90 days ago
100.0 % uptime
Today
School Loop ? Operational
90 days ago
98.92 % uptime
Today
SchoolMessenger Operational
90 days ago
100.0 % uptime
Today
SchoolMessenger Daily Call to Contacts of Absent Students Operational
90 days ago
100.0 % uptime
Today
Teacher Tools Under Maintenance
90 days ago
100.0 % uptime
Today
Focus Operational
90 days ago
100.0 % uptime
Today
Schoolnet Operational
90 days ago
100.0 % uptime
Today
PEER Operational
Other Teacher Tools Under Maintenance
Student Tools Under Maintenance
Accelerated Reader Operational
Algebra Nation Operational
Beanstack Operational
Co:Writer Universal Operational
Destiny Operational
Discovery Education Operational
ESGI Operational
EverFi Operational
HMH Instructional Materials Under Maintenance
i-Ready Operational
McGraw-Hill Instructional Materials (ConnectED) Operational
myON Operational
Perfection Learning Operational
QuaverMusic Operational
Renaissance Place Operational
Savvas Instructional Materials (Pearson Realize) Operational
Snap & Read Universal Operational
Star 360 Operational
STEMscopes Operational
Studies Weekly Under Maintenance
Suite360 Operational
USATestprep Operational
Waterford Early Learning Operational
Other Student Tools Operational
Finance Tools Operational
Skyward - Finance Operational
Skyward PAC Operational
Kronos Operational
HR Tools Operational
90 days ago
100.0 % uptime
Today
Fieldprint ? Operational
Frontline ? Operational
GMS ? Operational
PowerSchool Products Performance Matters Operational
Skyward - HR Operational
WinOcular Operational
Optiview Operational
90 days ago
100.0 % uptime
Today
Operations Tools Operational
Heartland ? Operational
ProPlan ? Operational
Raptor ? Operational
Safe Schools ? Operational
Transfinder ? Operational
VOLO ? Operational
Business Intelligence & Reporting Operational
90 days ago
100.0 % uptime
Today
LiquidOffice Operational
90 days ago
100.0 % uptime
Today
Single Sign-on and User Management Operational
90 days ago
99.97 % uptime
Today
Single Sign On / Authentication ? Operational
90 days ago
99.88 % uptime
Today
Clever SSO ? Operational
90 days ago
100.0 % uptime
Today
Clever SFTP / Other Operational
90 days ago
100.0 % uptime
Today
Clever Portal ? Operational
90 days ago
100.0 % uptime
Today
Technical Support Tools Operational
90 days ago
100.0 % uptime
Today
Zendesk Operational
90 days ago
100.0 % uptime
Today
Statuspage Email Notifications Operational
90 days ago
100.0 % uptime
Today
Statuspage Hosted Pages Operational
90 days ago
100.0 % uptime
Today
Statuspage SMS Notifications Operational
90 days ago
100.0 % uptime
Today
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Aug 16, 2022
School Loop Down
Resolved - This incident has been resolved.
Aug 16, 14:31 CDT
Monitoring - School Loop is working well at the moment. Hoping it stays that way. We will continue to monitor.
Aug 16, 10:52 CDT
Update - https://www1.escambia.k12.fl.us/ECSD_Temp/CORE.asp has been added to the startup group for all students
Aug 16, 09:29 CDT
Update - We are investigating the issue
Aug 16, 09:09 CDT
Investigating - The school loop webiste is currently down. The temporary page can be reached at http://www1.escambia.k12.fl.us/ECSDTemp.asp. We will update with new information as we can - jsz
Aug 15, 11:33 CDT
Aug 15, 2022
Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022
Canvas Enrollment Issue
Postmortem - Read details
Aug 15, 12:05 CDT
Resolved - This incident has been resolved.
Aug 12, 13:10 CDT
Update - We are continuing to monitor for any further issues.
Aug 12, 13:01 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 11:09 CDT
Identified - We are aware that there is an issue this morning with some Canvas courses losing enrollments. Staff are currently working with Canvas on the issue and will update as soon as it is resolved. -TI
Aug 12, 08:26 CDT
Aug 11, 2022
Student Tools Rollover to New School Year
Completed - The IT Department is sharing data with all vendors of digital resources. Staff may enter tickets requesting assistance in accessing resources that have been fully scheduled in Focus for more than 24 hours. (TI)
Aug 11, 15:46 CDT
Verifying - The IT Department is sharing data with all vendors of digital resources. As of 8/2, 90% of our students have been fully scheduled. This should allow vendors time to have resources reliably available by 8/9. Staff may enter tickets requesting assistance in accessing resources that have been fully scheduled in Focus for more than 24 hours. (TI)
Aug 9, 16:59 CDT
In progress - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 9, 16:37 CDT
Verifying - Verification is currently underway for the maintenance items.
Aug 9, 16:31 CDT
Update - The IT Department is sharing data with all vendors of digital resources. As of 8/2, 90% of our students have been fully scheduled. This should allow vendors time to have resources reliably available by 8/9. However, IT staff are still working to manually assign McGraw-Hill resources to courses. We anticipate that this process should be completed by end of the day on 8/9. IT staff will begin accepting requests for assistance in accessing non-McGraw-Hill digital resources on 8/9. (TI)
Aug 8, 13:26 CDT
Update - The IT Department is sharing data with all vendors of digital resources. As of 8/2, 90% of our students have been fully scheduled. This should allow vendors time to have resources reliably available by 8/9. IT staff will begin accepting requests for assistance in accessing digital resources on 8/9. Renaissance Place access has been restored. Note school administrators must assign Renaissance products to courses in order for teachers and students to use the products. (TI)
Aug 5, 11:04 CDT
Update - The IT Department is now sharing data with all vendors of digital resources. As of 8/2, 90% of our students have been fully scheduled. This should allow vendors time to have resources reliably available by 8/9. IT staff will begin accepting requests for assistance in accessing digital resources on 8/9. Renaissance Place is currently not available. The vendor is working to resolve this issue with access to the product. (TI)
Aug 3, 10:55 CDT
Update - Focus errors remain high and less than 90% of our students are fully scheduled. Until both of these issues have been addressed for at least five days, student tools will not be reliably available. For this reason, no requests for assistance in accessing student tools should be reported to the IT Department until at least 8/5.
Jul 28, 17:52 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 08:00 CDT
Scheduled - Most vendor products that use student data are being rolled to the new school year. Most products should not be used at this time. Note that a successful roll to the new school year is dependent upon student schedules being accurate and error free in Focus and each vendor accepting the data being shared with them into their product. Vendors may choose not to accept data that contains too many errors. Student tools should be reliably available approximately 5 days after 90% of students are fully scheduled and errors are below an acceptable level. (TI)
Jul 21, 16:23 CDT
DiscoveryEd - Teachers Can Not Access
Postmortem - Read details
Aug 15, 12:20 CDT
Resolved - Teachers should be able to login to DE.
Aug 11, 15:36 CDT
Investigating - Teachers currently can not access Discovery Education however, students can. We are working with DiscoveryED to resolve the issue.
Aug 11, 07:57 CDT
Student Password Reset for Teachers Not Working
Postmortem - Read details
Aug 15, 12:20 CDT
Resolved - This incident has been resolved.
Aug 11, 15:28 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 11, 12:53 CDT
Investigating - The student password reset tool is currently broken. -JB
Aug 11, 06:47 CDT
Self Service Password Reset Not Functional
Postmortem - Read details
Aug 15, 12:16 CDT
Resolved - This incident has been resolved.
Aug 11, 13:43 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 11, 11:24 CDT
Investigating - The Self Service Password Reset application is not working. The problem is being investigated. -JB
Aug 11, 10:37 CDT
At&t Local telephone issues
Postmortem - Read details
Aug 15, 12:23 CDT
Resolved - This incident has been resolved.
Aug 11, 09:25 CDT
Investigating - It seems at&t is having local network issues. Several of our locations still on copper phone lines as well as the mcdaniel bldg have reported getting the message "All circuits are busy" message on the majority of outgoing phone calls. Incoming seems to be fine. -jsz
Aug 10, 13:31 CDT
Aug 10, 2022
Liquid Office login issues
Postmortem - Read details
Aug 15, 12:27 CDT
Resolved - This incident has been resolved.
Aug 10, 13:43 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 13:09 CDT
Investigating - there seems to be an issue with people not being able to log onto Liquid Office right now , invalid username/password errors.
Aug 10, 12:44 CDT
PEER AND SSO LOGIN ISSUES
Postmortem - Read details
Aug 15, 12:26 CDT
Resolved - This incident has been resolved.
Aug 10, 11:43 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 09:28 CDT
Identified - You can expect issues with PEER and FDOE SSO this morning.
Aug 10, 07:44 CDT
Update - The state continues to investigate this issue.
Aug 5, 12:47 CDT
Investigating - The NWRDC is experiencing intermittent technical issues this morning affecting all FDOE resources, including the SSO and PEER.



We will provide updates as more information becomes available.
Aug 5, 08:17 CDT
GoGuardian Teacher Access
Postmortem - Read details
Aug 15, 12:29 CDT
Resolved - This incident has been resolved.
Aug 10, 07:43 CDT
Monitoring - A fix has been implemented and we are monitoring the results. -JB
Aug 9, 16:29 CDT
Identified - GoGuardian has identified the problem and is hoping to have it rectified this evening. -JB
Aug 9, 14:34 CDT
Update - The vendor is still working on this issue. -JB
Aug 8, 08:42 CDT
Investigating - Some staff are getting a message that they have not been granted access. We are investigating the issue with the vendor. -JB
Aug 5, 09:04 CDT
Aug 9, 2022
Aug 8, 2022
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Aug 4, 2022

No incidents reported.

Aug 3, 2022
Aug 2, 2022
Focus- Report cards and/or grades not showing.
Resolved - This incident has been resolved.
Aug 2, 19:55 CDT
Monitoring - This issue has been fixed and report cards have been republished to the parent and student portal. Parents and Students have to change the school year to the prior year and they should see their report cards. - JE
Aug 1, 09:34 CDT
Investigating - Students and parents
are currently unable to view report
cards on their Focus portal. They are
currently seeing an error message
stating "The selected student has
no grades". We have reported this
issue to the vendor and are awaiting
updates.-jsz
Jul 27, 12:10 CDT
← Incident History Powered by Atlassian Statuspage