GoGuardian Teacher Access

Incident Report for Escambia County School District

Postmortem

This incident was part of the unavailability of resources due to the rollover to the new school year.

Posted Aug 15, 2022 - 12:29 CDT

Resolved

This incident has been resolved.

Posted Aug 10, 2022 - 07:43 CDT

Monitoring

A fix has been implemented and we are monitoring the results. -JB

Posted Aug 09, 2022 - 16:29 CDT

Identified

GoGuardian has identified the problem and is hoping to have it rectified this evening. -JB

Posted Aug 09, 2022 - 14:34 CDT

Update

The vendor is still working on this issue. -JB

Posted Aug 08, 2022 - 08:42 CDT

Investigating

Some staff are getting a message that they have not been granted access. We are investigating the issue with the vendor. -JB

Posted Aug 05, 2022 - 09:04 CDT

This incident affected: Email, Calendar, & Collaboration (GoGuardian Teacher).